FAQ

Forgot your password? What now?

Click on “Forgot your password?” on the login page. You’ll receive an email with a link to reset your password. Make sure to also check your spam folder.

How do I receive my invoice?

Send us an email with your order number, and we’ll send you a PDF copy of your invoice.

Can I update my details or delete my account?

You can edit your address details in your account. If you’d like to permanently delete your account, please contact us via email.

Can I change the item or size of my order?

Yes, as long as your order hasn’t been processed yet. Please contact us as soon as possible.

Can I change my shipping address?

Yes, if your order hasn’t been shipped yet.

Can I cancel my order?

Yes, please contact us as soon as possible via email or WhatsApp.

Do you offer gift wrapping?

Unfortunately, we do not offer a gift-wrapping service yet.

Can I order a polo and T-shirt in different sizes?

Only if the size is still available.

How do I know if my order was successful?

After placing your order, you will receive a confirmation email. If you haven't received it, please check your spam folder.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking link.

Can I combine two orders?

Yes, as long as they haven’t been shipped yet. Please contact us as soon as possible.

I forgot to apply my gift card or voucher, what now?

Please contact us as soon as possible. We'll check if we can still help.

How long will it take for my order to arrive?

Processing time: 1–5 business days

What are the shipping costs?

Shipping is completely free.

My order hasn’t arrived within the estimated time, what should I do?

.  Check your tracking link.

.  See if DHL or PostNL attempted delivery.

.  Ask your neighbors or housemates.

.  Contact PostNL or DHL and our customer service team.
An investigation may take up to 10 business days.

My payment failed, what should I do?

Try again using a different browser or payment method. If it still doesn’t work, please contact your bank.

Which payment methods do we accept?

Visa, MasterCard, AMEX, PayPal, Apple Pay, iDEAL, Maestro, UnionPay, and Klarna

How do I return or exchange my order?

We offer free returns (one time per order). Register your return via our return portal and follow the instructions.

When will I receive my refund?

After we receive your return, we will process the refund within 15 business days, depending on the payment method.